Allavino FlexCount Classic II Tru-Vino 172 Bottle Dual Zone Stainless Steel Left Hinge Wine Refrigerator YHWR172-2SL20

Free Shipping - Free curb-side shipping for eligible products available for deliveries within the continental United States.  Shipments to Alaska and Hawaii are not eligible for free shipping. 

If you have any questions about your shipping time, please contact us at support@arcticsealwinecoolers.com.

--------------------------------------------------------------------------------------------------------

Shipping - Quick Reference Guide

* Not eligible for free shipping 

General Shipping Policy - 

A confirmation e-mail will be sent as soon as you place your order. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipping.  If your item is on back-order or unavailable, then we will void the pre-authorization, and contact you via e-mail.  If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment –

If your order is in stock, we will process the charges to your credit card, and it will ship within 3 to 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order shipping from the supplier to the e-mail address you provided at checkout.  If you do not receive tracking information from us within 3 business days your order, feel free to contact us .

Free Shipping - Free curb-side shipping for eligible products available for deliveries within the continental United States.  Shipments to Alaska and Hawaii are not eligible for free shipping. Shipping fees outside of the lower 48 United States are determined based on destination, product weight and dimensions and other factors not listed here. No adjustments can be made on prior purchases.  Terms and conditions may change without notice.  Refer to product page for the latest product shipping information.

**Due to shipping restrictions, the following brands are not eligible for free shipping - Hoshizaki, Omcan and Perlick (Luwa Luxury).  This list is subject to change without notice. 

Wine Refrigerators, Furniture and Other Heavy Items
Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and over-sized items cannot be shipped using express delivery methods. 

Notes Concerning Heavy Items:

• Customers ordering heavy items (such as wine cellars, furniture, or wine racks) will be contacted to setup delivery when the unit has reached your local distribution center
• Shipments of heavy items across the country take approx. 5-10 days, outside 14-18 days.
• Please feel free to contact our shipping companies if you have not heard from your shipper in the allotted time frame. When contacting the shipping company, please reference your shipment tracking code.

For heavy items, you may need to arrange for professional movers to relocate your purchase from curb-side to the inside your home/business.  UPS, FEDEX, USPS, LTL freight companies will not bring your shipment inside.  Due to Covid-19 and liability concerns, white glove delivery is no longer being offered through many shipping company.  Contact us if you need assistance.  Threshold and white glove delivery can be arranged through our customer service at support@arcticsealwinecoolers.com.  Check with us to see if special delivery services are available for your purchase.

Track Your Order - 

Within 24 hours of your order shipping, you will receive an email with the tracking number on it.  If you do not receive an email please contact us at support@arcticsealwinecoolers.com.

We are here to assist you in any way we can.  If you experience any of the following, please contact us right away at support@arcticsealwinecoolers.com.

Damages - Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send us an email with photos to support@arcticsealwinecoolers.com within 48 hours of delivery. 

Please Include:  Your name, shipping address, phone number, order number and date of when the order was placed. 

Cancellations & Refunds - All orders cancelled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Please refer to our return policy for more information.

Buyer's Remorse & Other Requests for Returns (Not Including Damaged Product Returns) 

We understand that sometimes merchandise may need to be returned.  Some manufacturers may accept returns for items within 30 days of receiving your merchandise. Please refer to the specific manufacturer's return policy below.

Allavino

Danby

Kegco

Kingsbottle

Lanbo

Newair

Plum

Smith & Hanks

SPT

Summit & Accucold

Items must be returned in new condition which includes being unused and in original packaging. There is a 15% - 25% restocking fee per item returned. Shipping charges are the responsibility of the customer.

Return Policy

Qualified returns must be - Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 15% to 25% restocking fee pursuant to the manufacturers policy.
• Return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• There is a 5% administrative fee that will be deducted from the refund.  Fee applies only to the purchase prices (excludeds taxes and warranty.)
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.  Free Shipping does not include return shipping.  Standard shipping fees apply.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging
• Products that have been installed

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted to support@arcticsealwinecoolers.com

Refunds will only be issued to the original credit card that you used when placing your order. 

**We strive to keep all information current, however policies may change without notice.**

Bottle Size Matters...

When choosing the right wine cooler for your collection, don't forget to check the sizes of your wine bottles.  Most wine refrigerators bottle capacity is designed for standard Bordeaux bottles (750 ml) with a base diameter of up to 3".  Larger bottles will reduce the capacity of the refrigerator and may also interfer with shelving above or below the wine bottle.  Be sure to check user manuals or specification sheets to ensure your new wine cooler will work for you.  Please contact customer service if you need assistance.

Here's a guide from Allavino - 

For more information, refer to the user manual or contact us at support@arcticsealwinecoolers.com.