Wine Enthusiast Shipping & Returns

How We Ship

Standard Delivery
Most purchases are shipped from our New Jersey warehouse and scheduled to arrive within 5-7 business days of shipment of the order. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. The Standard Delivery option is available for all orders in the continental U.S. See below for orders going to Hawaii, Alaska, Puerto Rico or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.) and international addresses.

Express Delivery
Wine Enthusiast offers two express delivery methods - UPS 2nd Day Air and UPS Next Day Air. All express delivery orders for in-stock items placed on the web site before 12:00pm EST will be processed and shipped the same day. Any orders placed after 12:00pm EST will ship the following business day. If any order is placed after 12:00pm EST on a Friday, the order will be processed the following Monday or the next business day.

Door to Door Delivery
With Door-to-Door Delivery, delivery persons leave your item at the first enclosure (front door, porch, basement, garage). You will be notified by phone of the delivery date and time. Delivery past the first enclosure and/or up or down stairs inside your home are not included, that would be considered White Glove Delivery. If you´d like to arrange a Saturday delivery, schedule a specific delivery date, or request White Glove Delivery, feel free to call our Wine Cellar Specialists at 866.477.0079.

White Glove Delivery
Wine cellars and other heavy items receive our standard White Glove Delivery service. With this service, we bring the item into your home, unpack it, inspect it and dispose of the packaging. Delivery beyond 5 stair steps will incur additional stair charges (not included in free shipping). Delivery is by appointment, and you will be called to arrange a delivery date. If you´d like to arrange a Saturday delivery or schedule a specific delivery date, feel free to call our Wine Cellar Specialists at 866.477.0079. For a full list of Terms and Conditions regarding our White Glove Delivery service please review our Wine Cellar Delivery Guide.

How to Track Your Shipment
Wine Enthusiast has selected only the best and most efficient shipping companies when it comes to delivering your wine accessories and wine cellars to their destination. Visit our Track Your Order page to track your shipments.

Wine Refrigerators, Furniture and Other Heavy Items
Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (Standard, 2 Day Air, or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods.

Notes Concerning Heavy Items:

  • Customers ordering heavy items (such as wine cellars, furniture, or wine racks) will be contacted to setup delivery when the unit has reached your local distribution center
  • Shipments of heavy items to the East Coast take approx. 5-10 days, outside 14-18 days.
  • Please feel free to contact our shipping companies if you have not heard from your shipper in the allotted time frame. When contacting the shipping company, please reference your shipment tracking code.
  • Download and read our Shipping Disclaimer

Standard & Express Delivery Surcharge Calculations
Standard & Express Shipping charges are determined by the total value of your order and the shipping method selected. Certain oversized and heavy items that have separate shipping charges, as indicated on the product page, are excluded from these shipping calculations. All shipping is subject to verification. Call 866.477.0079 for Saturday delivery which is subject to an additional charge. Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days.

Shipping to: Hawaii, Alaska and Puerto Rico
Standard Delivery shipping rates do not apply to any orders shipped to Alaska, Hawaii, Puerto Rico, or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.). Please contact our Sales Department at 866.477.0079 to obtain an accurate shipping quote prior to ordering any product to be shipped to these states or someone will be in contact with you after your order has been placed to notify you regarding the additional charges that will be required for your order.

Broken or Damaged Items
We understand that many of our products are fragile and may be damaged in transit. In such cases, please contact Customer Care Department at 800.648.60589am-5:30pm EST Monday-Friday and a Customer Care representative will assist you.

Backorders

Wine Enthusiast is dedicated to ensure that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online, and will ship as soon as they become available.

If an item is backordered, we try to be as clear and accurate as we can on the item´s product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item price. Please be aware that delivery dates on backordered items are approximate and subject to change.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Care Department at 800.648.6058.

Please Note: Your credit card will not be charged until your order has shipped. If any item in your order is backordered, you will only be charged for the items that ship. For Gift Cards and eGift Cards, funds to pay for backordered merchandise will be immediately deducted from your balance when you place your order. Any remaining balance will be charged to your credit card once your merchandise has been shipped.

Returns

COVID-19 Extended Return Policy
We at Wine Enthusiast are here and we are still able to DELIVER all of our products directly to your home. However, we understand if you are uneasy with or unable to return any items you've purchased from us. So, we have extended our regular return deadlines. For all items purchased between March 1, 2020 and December 30, 2020, simply initiate a return within 60 days of receipt. If you are not satisfied with your order, please complete the following return form and send back the returning merchandise for a quick exchange, refund, or credit. All returns and exchanges must be in original condition and include all components. Once your return is received and processed, you will be notified via email.

Click here for our Return Form.

Exceptions
The following items are not returnable: personalized items, custom wine cellars, custom wine racks, cooling units, opened audiovisual products (CDs, DVDs, etc.), opened computer software, books, food, plants or items that are damaged or abused. Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

Pricing & Availability
Wine Enthusiast cannot confirm the price of an item until after you order. In the event of a pricing error, Wine Enthusiast may refuse or cancel any orders placed for that item. We will notify you of any cancellations. Prices and availability are subject to change without notice.

Restocking Fee
A Restocking Fee of 20% will be charged on free-standing wine cellars, wine racks, large furniture pieces, cooling units and select items if they are being returned or refused upon delivery or canceled after the unit ships. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. In instances of an item being defective please see the warranty section below. Custom orders can not be canceled.

Cancellation Fee
Some items that may be shipped directly from the manufacturer. These items, if cancelled after 48 Hours may incur a 20% restocking fee.

Shipping & Handling Fees
Shipping & Handling will only be refunded if the item was defective, damaged, the wrong item was sent or the personalized product was made incorrectly. If an item is being returned that does not fall under these parameters, both shipping charges for the original order as well as shipping charges on the return will be removed from the amount refunded. Note-Even items that have Free Shipping upon purchase do have actual shipping fees that will be realized if an item is being returned which is not defective, damaged, the wrong item sent or a personalized product that was made incorrectly.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If your product is damaged, defective or incorrect (including Personalized items) please contact our Customer Care Department at 800.648.6058 for further instructions.

If you return a damaged, defective or incorrect item (including Personalized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

Personal Items/Data
Please remove all personal items or data from any returned products. Wine Enthusiast is not responsible for any personal items or data left in or on these items.

SPECIAL NOTE: If your Wine Enthusiast Product was purchased at any other Retail store and not directly from Wine Enthusiast, we CAN NOT accept your return. You MUST contact the retail store that you bought the item from.

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