Shipping Policy

Free Shipping - Free curb-side shipping for eligible products available for deliveries within the continental United States.  Shipments to Alaska and Hawaii are not eligible for free shipping. 

If you have any questions about your shipping time, please contact us at

support@arcticsealwinecoolers.com.

  

General Shipping Policy - 

A confirmation e-mail will be sent as soon as you place your order. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipping.  If your item is on back-order or unavailable, then we will void the pre-authorization, and contact you via e-mail.  If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment –

If your order is in stock, we will process the charges to your credit card, and it will ship within 3 to 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order shipping from the supplier to the e-mail address you provided at checkout.  If you do not receive tracking information from us within 3 business days your order, feel free to contact us .

Free Shipping - Free curb-side shipping for eligible products available for deliveries within the continental United States.  Curb-side delivery indicates outside delivery only.  To arrange inside delivery, please contact customer service 360-773-2422.  There is an additional fee for Threshold & White Glove Delivery.  Shipments to Alaska and Hawaii are not eligible for free shipping. Shipping fees outside of the lower 48 United States are determined based on destination, product weight and dimensions and other factors not listed here. No adjustments can be made on prior purchases.  Terms and conditions may change without notice.  Refer to product page for the latest product shipping information.

Wine Refrigerators, Furniture and Other Heavy Items
Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and over-sized items cannot be shipped using express delivery methods. 

Notes Concerning Heavy Items:

  • Customers ordering heavy items (such as large wine refrigerators, furniture, or wine racks) will be contacted to setup delivery when the unit has reached your local distribution center
  • Shipments of heavy items across the country take approx. 5-10 days, outside 14-18 days.
  • Please feel free to contact our shipping companies if you have not heard from your shipper in the allotted time frame. When contacting the shipping company, please reference your shipment tracking code.

For heavy items, you may need to arrange for professional movers to relocate your purchase from curb-side to the inside your home/business.  UPS, FED-EX, USPS, LTL freight companies will not bring your shipment inside. Contact us if you need assistance.  Threshold and White Glove Delivery can be arranged through our customer service at support@arcticsealwinecoolers.com.  Check with us to see if special delivery services are available for your purchase.

Track Your Order - 

Within 24 hours of your order shipping, you will receive an email with the tracking number on it.  If you do not receive an email please contact us at support@arcticsealwinecoolers.com.

We are here to assist you in any way we can.  If you experience any of the following, please contact us right away at 360-773-2422.

Damages - Please inspect the packaging of your item(s) when they arrive.  If you notice any damage to the box, DO NOT accept delivery.  Contact us immediately at 360-773-2422.

Cancellations & Refunds - All orders cancelled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Please refer to our return policy for more information.

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