Newair Return Policy
At Newair.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "No Hassle Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.
At Newair.com we are happy to offer a refund if the product is unsuitable within 30 days of receipt.
We are delighted to offer customers who have purchased an item under 80 lbs FREE return shipping.
We only charge a restocking fee of 15% for items over 80 lbs. For any items under 80 lbs we don't charge any restocking fees.
A flat fee of $50 is charged on all items returned, excluding damaged or defective products.
THINGS TO BE AWARE OF...
We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.
Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.
We promise to process all returns as soon as possible. You should be aware that it can take several days for a bank to show this credit.
Please keep the following in mind when preparing your purchase for return:
- Include only the items for which the prepaid return slip was provided.
- Include all manufacturer's original packing materials, manuals and accessories.
- Complete and include the return slip.
- Place the provided prepaid shipping label on the package.
- Give the package to your local carrier or drop it off at any carrier location.
- If your purchase does not include a return slip it may cause delays during the refund procedure.
- Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.
Newair.com reserves the right to refuse a refund on a returned item if:
- The item that has been returned does not match the original item shipped to the customer.
- The returned item is missing parts or the original products packaging.
- The returned item was damaged during the return shipment due to improper or insufficient packaging.
- The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
- The item being returned has been assembled in a way that would impede proper packaging for return shipping.